Glades

All orders ship via the United States Postal Service within the U.S. only. After placing your order, there's a processing time of 3-5 business days for each premade bucket hat. Once your order is processed and shipped, you'll receive a shipping confirmation via email containing a tracking number. You can use this number to track your order's status. We recommend purchasing shipping insurance during checkout to secure your packages and ensure reimbursement if items are lost or stolen.

Shipping Options:

• USPS Ground: 4-8 Business Days, $7.00, no signature required
• USPS Priority Flat Rate: 2-4 Business Days, $11.00, no signature required
• USPS Overnight: 1-2 Business Days, $27.00, no signature required

Please note shipping estimates are based off the time your order was placed, excluding weekends and holidays. Our daily order cutoff is 2:00 PM CST, and orders placed after that time will be shipped the following business day. If you face any delays with the carrier, reach out to USPS, and they’ll be happy to assist you in locating your parcel

At Billionaire Bucket Hats (BBH), our commitment lies in delivering a luxurious shopping experience for all customers. While our sales are generally considered final, we understand that unexpected issues may arise, and we are here to help. We require that you kindly notify us within five (5) business days by sending an email to BillionaireBucketHats@gmail.com regarding the issue and we'll guide you through the next steps.

Here's how we handle situations involving damaged or incorrect items:

• BBH Satisfaction Guarantee: We're committed to your complete satisfaction with our luxury bucket hats. If you're not entirely satisfied with your purchase or encounter any issues, we offer repair, replacement and/or store credit options.
• • Replacement Incorrect Items- If you receive an item that's not what you ordered, we're here to assist you by replacing the item with the same or a suitable alternative, depending on product availability.
• • Repair Damaged:  In the rare event that your bucket hat arrives damaged, we're here to ensure a seamless repair process. As soon as you receive your damaged bucket hat, please notify us within five days of delivery. Send us an email with clear photos of the damaged areas and a brief description of the issue. Our team will review your email, assess the damages, and determine the best course of action to restore your hat. Once the repair and quality check are successfully completed, we'll promptly ship the repaired hat back to you covering the shipping costs for repaired item. We'll make every effort to restore your hat to its original condition; however, please understand that certain damage might be beyond repair and in this case, we will remake the hat or issue a store credit.
• • Store Credit Option: If the exact item is unavailable for replacement or damage is beyond repair, we'll be glad to offer you store credit equal to the full amount you paid minus the cost of shipping. This credit can be used for any other item in our collection or on a custom order.

Please note that contacting us and returning the item within the stipulated timeframe is crucial and failure to void the outlined policy. If you have any inquiries or require assistance, please feel free to get in touch with us by emailing billionairebuckethats@gmail.com. Your satisfaction remains at the forefront of our priorities.